Returns & Shipping

Returns Policy

At Eleserber, we stand behind the quality of our products. However, please note that we do not accept returns or exchanges without a valid reason. Our policy is as follows:

• If you receive a defective or damaged item, please contact us within 7 days of receipt.
• We will work quickly to resolve any quality issues and provide a solution, which may include replacement or refund.
• To initiate a return for a defective item, please email [email protected] with your order number and a description of the issue.
• We may request photos of the defective item to assist in our quality control process.

Please note that all products are shipped from China, which may affect delivery times.

Shipping Information

All orders are processed and shipped from our warehouse in China. Standard shipping typically takes 10-20 business days, depending on the destination.

For more accurate delivery estimates and to track your package, please use our order tracking tool below.